Cooperiwrite Privacy Policy

1. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, username, password hash, and subscription status when you create or maintain an account.
• Creative Content: Stories, prompts, outlines, images, and other materials you submit or generate through the Services, including AI-assisted outputs.
• Usage Data: Interactions with the Services, device information, browser type, pages viewed, referring URLs, access times, and similar analytic data collected through cookies or similar technologies.
• Payment Information: When you purchase a subscription, a payment processor collects your billing details on our behalf. We receive confirmation of payment status but do not store full payment card numbers.
• Support Communications: Records of messages, feedback, and support requests you send us.

2. How We Use Information

We use the information described above to:

• Provide, maintain, and improve the Services and develop new storytelling features.
• Personalize your experience, including saving story progress and tailored AI suggestions.
• Communicate with you about account updates, security alerts, feature releases, and support responses.
• Process transactions, manage subscriptions, and prevent fraud or misuse of the Services.
• Monitor for violations of our Terms of Service, including review of content flagged for potential copyright infringement.
• Conduct analytics to understand platform performance, troubleshoot issues, and inform product decisions.

3. How We Share Information

We do not sell your personal information. We share information only in the following circumstances and with appropriate safeguards:

• Service Providers: Vendors who assist with hosting, analytics, customer support, AI infrastructure, and payment processing. They may access information only to perform services on our behalf.
• Legal Requirements: When required by law, subpoena, or court order, or to protect our legal rights, users, or the public.
• Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition, provided that the receiving party agrees to safeguard personal information consistent with this policy.
• With Your Consent: When you instruct us to share content or information with other users, collaborators, or third parties.

4. Cookies and Tracking Technologies

We use cookies, local storage, and similar technologies to remember preferences, maintain sessions, measure engagement, and deliver relevant content. You may adjust browser settings to refuse cookies, but doing so may limit some functionality of the Services.

5. Children's Privacy

Cooperiwrite is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that a child under 13 has provided us with personal information, we will take steps to delete such information. Parents or guardians who believe their child has submitted personal information may contact us at legal@salesprov.com.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce agreements. We may anonymize and retain aggregated, non-personal data for analytics or platform improvement.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access, correct, or delete personal information associated with your account.
• Opt out of marketing communications by following the unsubscribe instructions in our emails.
• Request restrictions on the processing of your information or object to certain uses, subject to applicable law.
• Export a copy of your story content or account data by contacting us at the email below.

To exercise these rights, please contact us at privacy@salesprov.com. We may request additional information to verify your identity before fulfilling a request.

9. International Users

If you access the Services from outside the United States, you consent to the processing and transfer of your information in and to the United States and other jurisdictions where our servers or service providers are located. Those jurisdictions may have data protection laws that differ from the laws of your country.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and provide additional notice if required by law. Your continued use of the Services after the updated policy becomes effective constitutes your acceptance of the changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@salesprov.com